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Privacy Policy

Effective Date: March 27, 2026
Last Updated: March 27, 2026

PingHawk (“we,” “us,” or “our”) operates the website https://www.pinghawk.net and the PingHawk uptime monitoring platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using PingHawk, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Full name
  • Email address
  • Organization name
  • Password (stored securely using industry-standard hashing)

1.2 Phone Number

If you choose to receive SMS alert notifications, we collect your mobile phone number. Your phone number is collected solely for the purpose of sending you uptime monitoring alerts that you have explicitly opted into.

1.3 Usage Data

We automatically collect certain information when you use the Service, including:

  • IP address
  • Browser type and version
  • Pages visited and features used
  • Date and time of access
  • Monitor configurations and alert settings

1.4 Monitor Data

Information related to monitors you create, including URLs, check intervals, alert configurations, and historical uptime data.

1.5 Payment Information

If you subscribe to a paid plan, payment information is collected and processed by our third-party payment processor (Stripe). We do not store your full credit card number on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Send uptime monitoring alerts via email and/or SMS based on your configurations
  • Process transactions and manage your subscription
  • Respond to your requests, comments, or questions
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

3. SMS/Text Messaging

PingHawk offers SMS text message alert notifications as part of its uptime monitoring service. This section describes how we handle SMS communications.

3.1 Types of Messages

If you opt in to SMS alerts, you may receive the following types of text messages:

  • Downtime alerts — when a monitored website or service goes down
  • Recovery notifications — when a monitored service comes back online
  • Reminder alerts — periodic notifications while a service remains down
  • SSL certificate expiry alerts — when an SSL certificate is approaching expiration

3.2 Message Frequency

Message frequency varies based on the number of monitors you configure with SMS alerts and the frequency of incidents affecting your monitored services. You control which monitors send SMS alerts through the PingHawk dashboard.

3.3 Consent and Opt-In

You consent to receive SMS alert notifications by explicitly opting in through the PingHawk web application. During the alert configuration process for a monitor, you voluntarily add your phone number as an SMS alert recipient and confirm you wish to receive text message notifications. You must be logged into your authenticated PingHawk account to configure SMS alerts. Consent is collected on a per-monitor basis — you choose which monitors will send you SMS alerts.

3.4 Opt-Out

You can opt out of SMS messages at any time by:

  • Replying STOP to any SMS message received from PingHawk to immediately stop all SMS communications
  • Removing your phone number from alert recipients in the PingHawk dashboard

After opting out, you will receive a one-time confirmation message. No further messages will be sent unless you re-subscribe.

3.5 Help

Reply HELP to any SMS message from PingHawk for assistance information, or contact us at support@pinghawk.net.

3.6 Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

3.7 Mobile Information Sharing

We will not share, sell, or disclose your mobile phone number, SMS opt-in data, or any mobile-related information to third parties or affiliates for marketing or promotional purposes. Your phone number is used exclusively by PingHawk for delivering the SMS alert notifications you have opted into.

3.8 Supported Carriers

SMS alerts are available to users with mobile phone numbers from major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., email delivery, payment processing, cloud hosting). These providers are contractually obligated to use your information only as necessary to provide services to us.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Protection of Rights: We may disclose information to protect the rights, property, or safety of PingHawk, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure password hashing
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.

Monitor check result data is retained according to the following schedule:

  • Raw data: 30 days
  • Hourly aggregates: 1 year
  • Daily aggregates: 5 years

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Request data portability

To exercise any of these rights, please contact us at support@pinghawk.net.

8. Cookies

PingHawk uses cookies and similar technologies to maintain your session, remember your preferences, and improve the Service. You can control cookie settings through your browser preferences.

9. Children’s Privacy

PingHawk is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:


PingHawk.net is a product of DIVE LLC